Covid-19 Update
We are following the latest Foreign and Commonwealth Office (“FCO”) travel advice as it applies to the Coronavirus pandemic. Travel restrictions are subject to change, and we advise all our customers to follow the FCO travel advice when booking their trip to ensure you keep yourself and others safe.
If you’ve booked a trip for later in the year but you are worried, you can rebook your holiday at a later date. However, you might have to pay the fare or price difference. If you cancel, normal cancellation charges will apply (please see below).
Please note that different terms are applied by each of our suppliers, therefore changes and cancellations to your bookings can occur. We will let you know of these changes and might have to secure your booking at an additional fee.
Terms and Conditions
Please read these terms and conditions very carefully. They apply to all the holidays and flights described, and they deal with your rights and obligations to us, and ours to you. We are committed to a policy of fair trading and make every effort to ensure you will have an enjoyable holiday with us.
1) Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept the terms of these booking conditions on behalf of your party. As soon as we accept your deposit or payment and issue our confirmation invoice, a contract exists between us. Once the contract is made you are responsible to us to pay for the holiday that has been booked on your behalf and we are responsible to provide you the holiday you have booked, in each case, it is subject to the terms and conditions laid down on these pages. Your contract is with Right Holidays Limited, trading as Right Holidays, a registered company, number 5644422, registered address 175 Stoke Newington Road London N16 8BP.
At the time of booking, you must give us your contact details and you must make sure to provide us with the names of each passenger (identical to their passports) in your party. Failure to do so would result in additional charges to correct the information you gave us. As your authorised agent, we will need your contact details to inform you of any changes, amendments, delays or cancellations to your booking even when you are abroad. If you don’t provide us with contact details and we cannot reach you, we will not be liable to you or anyone else in your party for any loss or expense that results from a lack of information from us about such a change, amendment, delay or cancellation.
In parties of two or more people, the person who makes the booking or otherwise contracts with us, accepts responsibility for making all payments to us for all members of the party. We will send all documents and other information to that person who will be in turn responsible for ensuring that other members of the party are kept fully informed.
2) Your Financial protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
When you buy an ATOL protected air holiday package or flight from us, you will receive a Confirmation Invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our ATOL 10660. You will also receive an ATOL Certificate which lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren't able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If you buy accommodation only from us then this protection doesn’t apply.
3) Booking and Payment
The balance due to us in respect of any booking as shown on a confirmation invoice must be paid at least twelve weeks prior to the departure date. If the payment is not received in full by us by the given date on the confirmation invoice, we reserve the right to treat your booking as cancelled by you and retain your deposit and apply the cancellation charges as set out later on this page. No reminder or final demand will be issued by Right Holidays and any late payment may be treated as a full cancellation whereby our cancellation charges will take effect as set out later on this page.
Right Holidays Ltd reserves the right to refuse any booking.
After you have made your booking we will send you a confirmation email. At this time that becomes a binding contract between you and us and between you and our suppliers (if applicable). Please check this email carefully. If there are any discrepancies or it is not what you think you booked, please contact us immediately. Rightholidays.com accepts no responsibility for non-receipt of emails which will be sent to the email address provided by the “lead name” on the booking. You are responsible to contact us if you do not receive a confirmation email regarding your booking.
4) Your Holiday price
We reserve the right to alter the prices of any of the holidays shown. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
5) Our Invoice
Our confirmation invoice is our final invoice, which must be paid for at least 12 weeks prior to the scheduled departure date. Should there be any unforeseen change to your holiday arrangements these will be advised in the form of a revised invoice sent to you. Any errors must be reported to us within 48 hours of the receipt of your Confirmation Invoice. Failure to do so will result in cancellation or amendment charges being levied.
6) Travel Insurance
Right Holidays Ltd acts as a retail agent for ATOL protected operators. When you make a booking or any travel arrangements verbally, electronically or in writing, It is compulsory that all members of the party hold fully comprehensive insurance at the time of travel. We recommend that you take out fully comprehensive travel insurance at the time of booking to protect not only against loss or injury whilst on holiday but against unforeseen cancellation prior to travel.
7) If We Change Your Holiday
It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in our publicity material are subject to change and all details given to you are for guidance only. Confirmed details will be as shown on your ticket. It is your responsibility to check all details on both the confirmation invoices and flight tickets for errors or anomalies.
Material Changes
Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system), outward or return flights being rescheduled by more than 12 hours. If we or our suppliers alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance. If you do not wish to accept a material change we will give you a full refund.
Accommodation
As we do not control the day to day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival in the resort. If this happens, we will make sure to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference of the brochure/web price between the accommodation booked and that available.
Important Note
We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
Late Bookings
Bookings received within 15 working days of departure constitute a late booking and may result in the booked accommodation being unavailable and a comparable substitute being provided. Right Holidays will always endeavour to inform you of any change prior to departure but reserve the right to inform you upon arrival at your destination airport.
8) If We Cancel Your Holiday
We reserve the right in any circumstance to cancel your holiday. If we have to cancel your holiday (other than for late or non-payment by you) we will offer you either (i) an alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you and any `No Surcharge Guarantee` on the original booking will not apply or (ii) a full refund of all monies paid, in either case being the only recompense which will be due to you. We reserve the right at any time to terminate your holiday arrangements if any client or third party causes discomfort, disturbance, danger or annoyance to any other client or third party. We reserve the same right if any client seems unfit to travel due to the misuse of drugs or intoxicating liquor, or causes damage to property other than their own. Also if any client sublets, shares or changes his accommodation with anyone other than those shown on the booking form. In such cases our responsibility for the holiday including any return flight will cease. Full cancellation charges will then apply and no refund will be given. Furthermore we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of terminating your holiday in accordance with this provision.
9) If you change your travel arrangements
If you find it necessary to change your booking to another holiday or if you wish to amend your booking, we will make a minimum charge of £50.00 per person, plus any charges applicable by the airlines your flights are booked through and/or the accommodation supplier, for each change made. Any alterations to your travel arrangements notified by you less than ten weeks before departure date will be treated as a cancellation of your original booking. The new arrangements including name changes will be regarded as an entirely new booking. In each of the above a revised invoice will be sent showing the new details and as appropriate the amendment charges and any additional charges. Please note that all changes must be confirmed in writing by the lead passenger a minimum of 10 weeks prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as outlined below, apply. If all names on a booking need to be changed, cancellation charges, as outlined below, apply as at least one name from an original booking must remain. It is not possible to amend from one season to another; cancellation charges, as outlined below, apply.
Some types of accommodation are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your holiday cost based on the new number of people travelling. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and is not covered by your travel insurance.
It is important that you check to make sure that the names, initials and titles on the confirmation and/or ATOL invoices match those in the corresponding passports otherwise the passengers concerned may not be permitted to travel and any applicable insurance will not be effective. Any errors concerning the booking must be notified to Right Holidays within 48 hours of the receipt of Confirmation Invoice. No responsibility will be accepted for costs arising from non notification of booking errors within this time limit.
Should you wish to change accommodation in the resort, a fee of £30 per booking, 3 days cancellation fee of the accommodation being vacated plus any additional costs will be chargeable prior to the move being facilitated. Travel costs between properties will be your own responsibility. Flight amendments in resort may be possible subject to availability. However, charter flights are non-exchangeable or cancellable. New flights may be purchased but existing flights will be forfeited and no refund made.
10) If you cancel your travel arrangements
If you wish to cancel a confirmed booking this must be done in writing by the lead passenger and/or the passenger who booked the holiday on behalf of the party. These instructions should be supplied to our administration department. We recommend that letters of cancellation are sent by recorded delivery post as none delivery may result in additional cancellation costs. Cancellation takes effect from the date we receive such a letter or fax or email. Proof of delivery does not constitute proof of receipt. Cancellation charges will be calculated as set out in the table below, and we will notify you by way of an invoice within two weeks of receipt of your cancellation.
Period before Scheduled Departure Date that Notice of Cancellation is Received Cancellation Charge as a % of the total holiday price (excluding insurance premiums & card charges).
Additional Charges
If you cancel your holiday:
More than 85 days before departure
Deposit Only + Additional charges levied by the ATOL flight provider and hotel supplier
70 - 84 Days
70% + Additional charges levied by the ATOL flight provider and hotel supplier
57 - 69 Days
80% + Additional charges levied by the ATOL flight provider and hotel supplier
1 - 56 Days
100%
Please note that if you have to cancel for reasons covered by your travel insurance policy, you will be able to reclaim your cancellation charges. Cancellation charges exclude the insurance premium which is not refundable.
•No-frills (low cost) or scheduled airline flight bookings are non-refundable and cancellation will result in the loss of all monies paid.
If additional monies are due to us at the time of cancellation we reserve the right to collect the remainder of the monies due when you confirm your cancellation from the card used to pay the initial deposit. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. If we cannot debit the increased cost to cancel your order the booking may remain active and you will be liable for the full remaining balance. or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us.
Any errors must be notified to Right Holidays within 48 hours of receipt of your confirmation invoice. Failure to do so will result in the aforementioned charges being levied without exception.
11) Force Majeure
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
12) If you have a reason for complaint
Any complaints arising from your holiday that are in our direct sphere of control should be notified to your resort representative or the Right Holidays appointed resort agent who will do whatever he/she can to help there and then, and also to the accommodation owner or supplier of the service in question so that remedial action can be taken without delay. If the matter cannot be resolved whilst in resort you should obtain a report form from your representative or local agent. Most complaints are of a minor nature which can be dealt with in resort. It is essential that you give us the opportunity to help you by letting our representative know quickly if you have any complaints. Should you fail to follow this simple procedure we cannot accept responsibility as we would have been deprived of the opportunity to investigate and rectify any problem. Should the matter remain unresolved to your satisfaction a Customer Service Report Form (CSR) must be completed in resort and signed by the locally appointed agent, representative or Area Manager or an email sent to legal@rightholidays.co.uk. Later claims or complaints cannot be accepted without a completed CSR or email. Should you feel that a complaint has not been dealt with to your satisfaction please write to the Customer Relations Department, Right Holidays Ltd, 175 Stoke Newington Road London N16 8BP within 28 days of your return date quoting your booking reference, date of departure, and most important enclose your copy of the report form. Failure to comply with these conditions will result in nullifying any and all claims arising from the holiday. No claims for expenses will be considered without appropriate receipts or invoices. We hope to ensure that we can come to an amicable agreement.
13) Your responsibility
It is your responsibility to ensure that you and all those for whom you are booking are in possession of valid passports and any appropriate visas. You are responsible for any charges, fines etc. that may be levied by authorities in the UK or overseas for non-compliance of regulations in this area and any such amounts will be charged or recharged to you. Similarly, it is your responsibility to check with your doctor as to what vaccinations or inoculations are advisable for your destination. Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have a medical certificate of fitness to travel. Normally, permission to travel is refused after 32 weeks. Your booking is accepted upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger on these grounds.
14) Passports, Visa and Health Information
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Non-British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require. We recommend that you check passport and visa entry requirements before booking your holiday. Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, is a British Subject or non-British passport, you must check with the embassy of the country you are visiting, otherwise, travel may be denied. It is your responsibility to ensure that you meet any visa, Passport or inoculation requirements of the country you plan to visit. Failure to do so may result in being refused to travel, which will in turn void any claims against your insurance cover. For more information on the subject, you may wish to obtain a copy of the Health Advice for Travellers? (T6) guide, which can be requested by calling 0800555777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or on their website: www.fco.gov.uk. Turkish visa details may be obtained from the Turkish Consulate General, Rutland Lodge, Rutland Gardens, Knightsbridge, SW7 1BW or by visiting www.turkishconsulate.org.uk.
15) Unused Services
No refund will be due to you in respect of on-use of any part of the travel arrangements made for you.
16) Your Conduct
Right Holidays and its providers of flights and accommodation reserve the right in our absolute discretion to terminate your holiday arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
Naturally, you are subject to local laws and must respect local culture, customs and dress code. Using or possessing drugs of any kind may result in a jail sentence. If you cause, or appear likely to cause, damage or distress to others or to property, either ourselves or the supplier concerned (air carrier, hotel or ground handler, etc) may terminate their services on the spot without refund or compensation.
17) Brochure & Website accuracy
Right Holidays go to great lengths to ensure that the information contained on its website is correct and does not endorse acceptance of responsibility or liability either directly or indirectly for advertising or claims made by the accommodation supplier or any third party either prior to or after departure. If in doubt, please refer to the description on the Right Holidays website or brochure.
All descriptions and photographs are accurate to the best of our knowledge but may be subject to change. We will endeavour to advise you of any changes, but cannot be held responsible for incidents beyond our control. Our accommodation star ratings are provided by the ministry of tourism for Turkey and may not reflect expected levels of decor, ambiance or service.
18) Hotel facilities
Facilities in the hotel description will normally be available and are given by us in all good faith. However, some of these may be withdrawn or restricted at times like low seasons depending on demand and occupancy, otherwise at the discretion of hotel management. There will be some facilities offered by a hotel which are subject to a local charge directly payable to the hotel. These fees are totally at the manager’s discretion. With facilities such as air-conditioning, if a hotel doesn’t have air-conditioning in every room within our allocation it will be on request, subject to availability and payable locally.
Rooms are reserved in accordance with international hotels agreements, from 2pm to 12 noon from the day of your departure from the UK to ensure that a room is available for you upon arrival. Please note that with night flights this may entail vacating your room at 12 noon on the day of your departure and only actually occupying your room for 13 nights. Most hotels can provide luggage storage and shower facilities and for a small charge payable to the hotel you may be able to keep your room until departure. This arrangement is made directly with the hotel and is subject to availability as your accommodation contract expires at 12 noon accordingly.
19) Locally purchased services & Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. Your contract will be with the operator of the excursion or tour and not with us; in this case, we are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the excursion operator and you will be bound by the local operator’s terms and conditions of booking.
20) Flight reconfirmation
It is imperative and a strict condition of booking that you confirm your inbound flight details with the local representatives office noted on your tickets (not the local airport authorities who are renowned for giving out of date information) as flight times may change after booking or while you are on holiday and if they do and you miss your flight and you have not reconfirmed then we are not responsible for arranging alternative travel. Re-Confirmation should be not more than 48 hours and no less than 18 hours prior to the previously notified flight time. (72 hours if the reconfirmation period falls over a public holiday in either your country of origin or the country you are currently staying). Please be warned that some people rely on third parties (e.g. Hotel receptions) to re confirm their flights, the problem is either they do not reconfirm or do not reconfirm with our local representatives as detailed on the itinerary, so therefore we accept no liability for clients who fail to reconfirm in person and if you do rely on a third person and they give you the wrong information you will have to take it up with them and not us. The system is proven so please use as instructed. As Right Holidays does not operate your flight and only purchase flights on your behalf, flight reconfirmation cannot be made with the local Right Holidays office but must be made with the local office of the airline or its appointed representatives.
21) C.A.A. rules on flight sector usage
C.A.A. regulations specify that both the outbound and inbound sectors of the air ticket must be used. If the outbound is not used, the passenger will not be allowed to travel home on the
inbound flight. Should anyone check in less than 90 minutes before the ticketed departure time, admission to the flight is likely to be refused. Should anyone be refused admission to the flight or destination country by the airline or Government authority, and then we are powerless to assist and cannot be held responsible or liable.
22) Data protection and privacy policy
We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, then the information becomes subject to their data protection policy. You may obtain a copy of our data protection policy either when you receive confirmation for your holiday or upon request. The data protection policies of the various suppliers can be usually found within their brochures.
23) Jurisdiction and liability
Your contract with us, made on these terms contained on our website and/or brochure, is subject to English Law and jurisdiction. Transportation on an aircraft, coach, train or ship is subject to the conditions of carriage of that company, some of which limit or exclude liability. These conditions are often the subject of International agreements between countries and copies of the conditions which apply to your holiday journey may be available for inspection at the office of the carrier concerned. Right Holidays does not enter into an agreement for carriage by air but only undertakes to reserve on your behalf. By booking with Right Holidays you agree to the full Terms and Conditions as found on our website. As part of these terms and conditions you also agree that you have read and understood the Holiday Information page on this website.
